This Privacy Policy is effective March 30, 2022
1. Scope of this Policy
Thank you for visiting ELLEN ELLA, owned and operated by ELLEN ELLA Cosmetics, LLC (referred to as “ELLEN ELLA,” “us,” “our,” “we”). We are committed to respecting privacy rights and concerns and have established and implemented this Privacy Policy to inform users of our website and our customers, of what personal information we collect, and how we use, share, and protect such information.
2. Agreement to Terms
Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. By using our Services, you accept the Terms and Conditions and Privacy Policy on the site you are using.
3. Effective Date and Changes to this Policy
This Privacy Policy is effective as of the date above and will remain in effect until a new policy supersedes it. We may choose to update this Privacy Policy at our discretion, so you should check this page periodically as the terms may change from time-to-time. The most recent version of the Policy will be reflected by the “Effective” date noted at the top of the page. In the event of a material change to this Privacy Policy, we will provide a conspicuous message either through the Site or via an email address associated with your account informing you of the change. Your affirmative consent or continued use of the Site and/or our services will constitute your acknowledgment of this Policy in its current version and your understanding of the terms of this Policy.
4. The Information We Collect
We collect the following categories of personal information directly from you, as you visit our website, reach out to us, create an account with us, or place an order with us:
Personal details: Such as your name, email address, telephone number, shipping address, company name (if applicable).
Account information: Such as your order history, wishlist, birthday, preferences, beauty profile (including hair, eye, and skin color, skin type etc.), and any other information you provide to us when you complete the registration form, in addition to personal details.
Log information: Such as your IP address, geolocation, webpages accessed, information requested along with the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), browser version, operating system.
Marketing information: Such as your marketing preferences, the level of engagement our emails receive, such as the delivery rates, open rates and click through rates which our emails achieve.
Billing information: Such as credit, debit, or other payment card information, billing name, billing address.
Communications you send us: Such as survey responses, correspondence, any other information you provide to us.
Visual information: Such as photographs and videos from social media platforms and/or submitted directly.
HOW WE SECURE YOUR INFORMATION
We take great care to ensure the security of our Websites and your personal information. To ensure that we keep your information secure we use technical security measures such as encryption, access controls, firewalls and logging, and organisational security controls such as security policies and procedures, awareness training for employees and 3rd party vendor assessments.
To take full advantage of all security features you should use an up-to-date browser. To further ensure your personal information is safe, please note, we will never ask a customer to confirm any debit or credit card details via email.
YOUR RIGHTS
You can ask us about how we collect, share and use your personal information.
You can ask us to update and correct your personal details.
You can request that we restrict processing of your personal data in certain circumstances.
You can object to processing that is carried out where we have decided that it is important for us as a business (legitimate interests).
In certain circumstances, you may ask us to delete your personal information.
You have a right to move your information (your right to Portability). Where you have provided information in a structured, commonly used and machine readable format we can share a digital copy of your information directly with you or another organisation.
You can object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.
You have a right to request access to your personal information.
You can change your mind wherever you give us your consent and withdraw that consent, such as for direct marketing. You can exercise any of these rights by filling out a request in our Privacy Portal or by contacting our Privacy Manager in writing by email or post using the details outlined below. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
Our email is: service@ellen-ella.com
5.Children's Privacy
The Site is not intended for users under the age of 16. We do not knowingly or intentionally gather personal information about visitors who are under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Site without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.
6.Third-Party Websites
Our Site may contain links to third-party sites. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites.
7.Contact Us
If you have questions or concerns regarding your personal information or any information in this Privacy Policy, please contact us at service@ellen-ella.com.
Our address is:
2/F Kaiser Estate Phase 1, 41 Man Yue St, Hok Yuen, HongKong
Phone Number:
(+63) 9683198460